Effective date: June 18, 2026
This Refund Policy explains how refunds work for purchases made through More Than Conquerors (the “App”), which is operated by Double Wing Bison Inc. (“we,” “us,” or “our”). It applies to two distinct kinds of payments that you may make in connection with the App: (1) subscriptions that unlock premium features and content, and (2) organization fundraising payments processed when an Organization runs a campaign through the App. These two payment types are billed by different parties, governed by different rules, and refunded through different channels, so it is important to identify which kind of payment you made before requesting a refund.
This Policy supplements, and should be read together with, our Subscription Terms and our Fundraising Terms, as well as our general Terms. Where this Policy is silent on a particular issue, those documents control; where this Policy addresses refunds specifically, it provides the operative detail. Nothing in this Policy limits any rights you have that cannot be limited under applicable law, and your mandatory statutory consumer rights always remain in effect regardless of anything stated here. If you have a question about which channel applies to your situation, contact us through our support resources and we will help you route your request.
1. Subscriptions
Most paid access to the App is sold as an auto-renewing subscription. When you purchase or renew a subscription inside our iOS or Android app, that transaction is billed, collected, and serviced by the platform’s app store — Apple’s App Store or Google Play — not by us directly. Because the app stores act as the merchant of record for these in-app purchases, they hold your billing relationship, your payment method, and the authority to issue refunds. As a practical matter, this means that we generally cannot issue, approve, or guarantee refunds for subscription purchases made through an app store, and any refund decision rests with the platform under its own published policies.
Refunds for Apple App Store purchases
If you purchased or renewed your subscription through Apple, you must request a refund directly from Apple. The standard channel is Apple’s “Report a Problem” portal at https://reportaproblem.apple.com, where you can sign in with your Apple ID, locate the More Than Conquerors charge, and submit a refund request describing your reason. You may also be able to request a refund through your device’s Settings or by contacting Apple Support. Apple, not Double Wing Bison Inc., decides whether to grant an Apple refund, applies its own eligibility criteria and timelines, and processes any approved amount back to your original payment method. We do not receive your Apple payment details and have no ability to override Apple’s determination, though we are happy to help you understand the process.
Refunds for Google Play purchases
If you purchased or renewed your subscription through Google Play, you must request a refund directly from Google. You can do this from the Google Play Store app or website by opening your order history, selecting the More Than Conquerors purchase, and choosing the refund or “Report a problem” option, or by contacting Google Play support. As with Apple, Google decides whether to grant a Google Play refund under its own policies, including any time-based eligibility windows it applies to recent purchases, and Google processes any approved refund to your original payment method. We cannot reverse, expedite, or guarantee a Google Play refund, because we are not the merchant of record for that transaction.
Why we generally cannot refund store purchases
We understand this can feel indirect, so we want to be transparent about the reason. When you buy through an app store, the store collects your money, holds the funds, and remits our share to us only after deducting its commission and after its own refund and chargeback windows have settled. We never gain access to your card or account credentials, and the store’s systems — not ours — control the money. Asking the store to refund you is therefore not a deflection; it is the only channel through which the original transaction can actually be reversed. We will always try to assist by pointing you to the correct request flow and, where appropriate, advocating on your behalf.
Cancellation is not a refund
Please note an important distinction: cancelling a subscription stops future renewals, but it does not by itself refund a charge that has already been billed. When you cancel, you typically retain access to paid features until the end of the current billing period you already paid for, and you are simply not charged again at the next renewal. If you want money back for a charge that has already posted, you must submit a separate refund request through the applicable app store as described above. Managing or cancelling your subscription is done in your device’s account settings (Apple ID subscriptions or Google Play subscriptions), and our Subscription Terms explain renewal, billing periods, and cancellation in more detail.
Web and RevenueCat purchases
In some cases we may offer a web billing option for subscriptions, processed on our behalf through RevenueCat and Stripe rather than through an app store. If you purchased your subscription this way — that is, through a web checkout rather than inside the iOS or Android app — then the app store refund channels do not apply, and you should request a refund directly from us using the steps in Section 6 below. For web-billed subscriptions we have greater ability to review and, where appropriate, issue a refund, although approval is still subject to the eligibility considerations described in this Policy and in our Subscription Terms. If you are unsure whether your purchase was billed by an app store or by our web checkout, check the receipt you received; the merchant name and payment method will indicate which channel handled the transaction.
2. Free trials
We may offer a free trial so that you can evaluate premium features before paying. When a free trial is attached to a subscription, the subscription is typically set up to convert automatically into a paid, auto-renewing plan at the end of the trial period unless you cancel first. The most reliable way to avoid being charged is therefore simple but time-sensitive: cancel before the trial period ends. Cancelling during the trial stops the conversion so that no charge is created, while waiting until after the trial has ended generally means the first paid period has already been billed.
If a charge does post because a trial converted, the refund rules in Section 1 apply based on where you bought the subscription — Apple, Google, or our web checkout. We strongly encourage you to note your trial end date when you sign up and to cancel a day or two early if you do not intend to continue, since neither we nor the app stores guarantee a refund simply because a trial converted as disclosed. Details about trial length, conversion, and how to cancel are set out in our Subscription Terms.
3. Organization fundraising payments
Separately from subscriptions, the App may allow an Organization (such as a team, school program, club, or similar group) to run a fundraising campaign in which supporters make payments through the App. When this feature is live, those payments are processed through Stripe. It is essential to understand the nature of these payments before requesting a refund.
Fundraising payments are not charitable donations and are not tax-deductible. They are payments to or for the benefit of the Organization running the campaign, and you should not treat any receipt or confirmation as a charitable-contribution acknowledgment for tax purposes. We are not a charity, and we do not represent that any Organization using the fundraising feature is a tax-exempt entity. If tax treatment matters to you, consult the Organization and your own tax advisor.
Whether a fundraising payment can be refunded depends on the Organization, on timing, and on the processor’s rules. Because these funds are raised for and on behalf of the Organization, the Organization — not Double Wing Bison Inc. — is primarily responsible for deciding whether to honor a refund request, consistent with any commitments it made to supporters and any terms it published for its campaign. The age of the payment also matters, because processors apply time windows beyond which a transaction can no longer be reversed through ordinary refund channels.
How to request a fundraising refund
If you want a refund of a fundraising payment, the most direct path is usually to contact the Organization that ran the campaign, since the Organization controls the funds and the refund decision. You may also contact us through the channels in Section 6, and we will do our best to help facilitate the request, relay it to the Organization, or process an approved refund through Stripe where we are able to do so. Please understand that our ability to act is constrained by the Organization’s decision, by Stripe’s processing rules, and by whether funds remain available to reverse.
Chargebacks, disputes, fraud, and error reversals
If you believe a fundraising charge is unauthorized, fraudulent, or otherwise improper, you may initiate a chargeback or dispute with your bank or card issuer. These disputes flow through the payment processor (Stripe) and follow the processor’s and the card networks’ dispute procedures rather than our internal refund process. Likewise, where a payment was made in error or is determined to be fraudulent, the reversal is handled through the processor’s mechanisms. We may participate in the dispute process by providing transaction records, but the outcome is governed by the processor and the card networks.
The Organization’s responsibility and negative balances
Because fundraising proceeds belong to the Organization, the Organization bears responsibility for refunds it agrees to or that are imposed through disputes and chargebacks, including any associated processor fees. If refunds, reversals, or chargebacks exceed the funds currently held for an Organization’s campaign, this can create a negative balance that the Organization is responsible for resolving. We are not the guarantor of an Organization’s campaign and do not assume liability for funds the Organization has already withdrawn or committed. These allocations of responsibility, along with payout timing and campaign obligations, are described further in our Fundraising Terms.
4. EEA/UK and other statutory withdrawal rights
If you are a consumer located in the European Economic Area, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal, you may have the right to cancel certain purchases within a defined period — commonly fourteen (14) days — without giving a reason. This Policy does not take that right away, and where it applies it operates in addition to anything described above.
There is, however, an important exception that commonly applies to digital products like the App. For digital content and digital services supplied immediately, the law generally allows the withdrawal right to be waived when you give your express prior consent to begin performance right away and you acknowledge that, by doing so, you lose your right of withdrawal once supply has begun. In practice, when you start a subscription or unlock premium content immediately and agree to begin access at once, you may be consenting to immediate performance and thereby waiving the fourteen-day withdrawal right with respect to content already supplied. Where you have not consented to immediate performance, or where performance has not yet begun, your statutory withdrawal right continues to apply during the relevant period.
To exercise a statutory withdrawal right, contact us using the details in Section 8 within the applicable period, identifying your purchase. Nothing in this Policy affects your mandatory statutory consumer rights, including any non-waivable rights to remedies for purchases that are faulty, not as described, or otherwise not in conformity with applicable consumer-protection law. If there is ever a conflict between this Policy and a mandatory right you hold under local law, the mandatory right prevails.
5. Duplicate and erroneous charges
We take billing accuracy seriously, and we will work with you in good faith to correct a genuine mistake. If you believe you were charged more than once for the same purchase, charged after you had already cancelled, or charged an incorrect amount, please contact us promptly with the details so we can investigate. Where the duplicate or erroneous charge was billed through an app store, the correction is typically processed through that store’s refund channel as described in Section 1, and we will help you direct the request to Apple or Google. Where the charge was billed through our web checkout or through Stripe for a fundraising payment, we can review the transaction directly and reverse a confirmed duplicate or error, subject to the processor’s rules. Submitting your request quickly helps, because processor time windows can limit how a reversal must be handled the longer a charge has been settled.
6. How to request a refund from us
When a refund is one that we can handle directly — for example, a web/RevenueCat subscription, a fundraising payment we are able to process, or a confirmed duplicate or erroneous charge — you can request it by contacting us at support@doublewingbison.com. To help us locate your transaction quickly and respond accurately, please include the following:
- The account email associated with your purchase.
- The date of the charge you are asking about.
- The amount charged and, if you have it, the receipt, order number, or transaction ID.
- For fundraising payments, the Organization and campaign the payment relates to.
- A brief description of the reason for your request.
We aim to acknowledge and respond to refund requests within a few business days, though investigation of disputed, fundraising, or processor-dependent charges may take longer. For purchases billed by Apple or Google, remember that the fastest and only effective path is to request the refund directly from the app store using the links in Section 1 — we will gladly point you there, but the store, not us, makes the decision. You can also reach our support resources for help identifying the right channel for your situation.
7. Changes to this Policy
We may update this Refund Policy from time to time to reflect changes in our products, our payment processors, the app stores’ rules, or applicable law. When we make a material change, we will revise the Effective date at the top of this document and, where appropriate, provide additional notice through the App or by other reasonable means. Changes are not retroactive and apply to purchases made after the updated Policy takes effect, except where retroactive application is required by law. Your continued use of the App after an updated Policy becomes effective constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically, together with our Subscription Terms, Fundraising Terms, and general Terms, so that you stay informed about how refunds work.
8. Contact
If you have questions about this Refund Policy, want to request a refund we can handle directly, or need help identifying the correct refund channel, please contact us:
Double Wing Bison Inc. 1318 Jackson Pike Harrodsburg, KY 40330 Email: support@doublewingbison.com
We are committed to handling billing concerns fairly and promptly, and we will do our best to help you reach the right outcome through the appropriate channel.