Data Deletion

Effective date: June 18, 2026

This page explains how to delete your More Than Conquerors account and your associated personal data, what happens when you do, and the limited circumstances in which we may keep certain records after your account is gone. More Than Conquerors (the “App”) is operated by Double Wing Bison Inc. (“we,” “us,” or “our”), located at 1318 Jackson Pike, Harrodsburg, KY 40330. You can reach us at any time at support@doublewingbison.com.

In most cases you can delete your account yourself in a few taps, without contacting us. This page describes that process, the alternatives if you cannot reach the App, and how deletion interacts with paid subscriptions, organization fundraising, and the privacy rights you may hold under applicable law. Please read the section on retained records carefully: deleting your account does not erase every trace of every interaction — a small set of financial, legal, and security records may survive deletion for the specific reasons described below.

For a broader explanation of how we collect, use, and protect information, see our Privacy Policy. For information specific to accounts belonging to children under 13, see our Children’s Privacy Notice.

1. Delete your account in the App

The fastest and most complete way to delete your account is directly within the App. You do not need to email us or get our approval. To delete your account:

1. Open the App and sign in to the account you want to delete.
2. Go to Profile.
3. Tap Delete Account.
4. Read the confirmation screen, which summarizes what will be removed, and confirm the deletion.

Once you confirm, we begin removing your account and ordinary profile data from our active systems. This action is intended to be permanent: you will be signed out, will not be able to sign back in, and your username, profile, and activity history will no longer be recoverable through the App.

Child accounts. If you are a parent or legal guardian who created or approved an account for a child, you can delete that child’s account the same way — by opening the child’s profile, tapping Delete Account, and confirming. You may also ask us to delete a child’s account using the email path in Section 2. Deleting a child’s account also serves as a revocation of any consent you previously gave for that child’s personal information, as explained in Section 5.

2. If you cannot access the App

If you cannot sign in, have lost access to your device, or otherwise cannot complete the in-app steps, you can request deletion by email. Send your request to support@doublewingbison.com.

So that we can locate the correct account and protect you against someone else requesting deletion of your data, please send your request from the email address associated with the account (or, for a child’s account, the parent or guardian email on file). Please include enough detail to identify the account, such as:

• The username or display name on the account.
• The email address used to register, if different from the one you are writing from.
• For a child’s account, the child’s username and a statement that you are the parent or legal guardian.
• A brief description of the issue preventing you from using the in-app flow.

Because deletion is permanent and irreversible, we will verify your identity and your connection to the account before acting. Verification is a safeguard for you: it prevents a stranger from deleting an account that is not theirs. We may ask you to confirm details we already have on file or to take a reasonable step to prove control of the account. We will never ask for your password, and you should never share it with us. We will not complete an email-based deletion request until verification is satisfied.

3. What gets deleted

When your deletion is processed, we remove your App account and your ordinary profile data. This includes, for example:

• Your name and username.
• Your avatar or profile photo, if any.
• Other profile details you added.
• Your activity data, including drills you completed, streaks, progress, and similar in-app activity.

In short, the personal information that makes up your presence in the App is deleted, subject only to the narrow retained-records exceptions in the next section. Any data no longer linked to you after deletion may be kept only in de-identified or aggregated form that can no longer reasonably identify you.

4. What we may retain, and why

Deleting your account does not require — and in some cases does not permit — us to erase every record connected to your past activity. We keep a limited set of records where we have a legitimate legal, accounting, security, or compliance reason, retaining only what is reasonably necessary and only for as long as that purpose requires before the record is deleted or de-identified. The categories we may retain are:

• Payment, payout, refund, and dispute records related to fundraising. When money moves through the App’s fundraising features, we and our payment partners must keep accurate transaction records to complete payouts, process refunds, resolve chargebacks and disputes, and meet tax and accounting obligations. We keep these for the period required by financial and tax rules.
• Organization financial history. Where an organization has raised, held, or distributed funds, its financial history is retained so the organization’s books stay complete and auditable even after a member or owner leaves. This history can survive deletion of an individual account, including an owner’s (see Section 6).
• Fraud, abuse, and security logs. We retain records needed to detect, investigate, and prevent fraud, abuse, account takeover, and other security incidents and to protect our users and systems. These logs stop bad actors from deleting an account to erase their tracks.
• Records we are required to keep by law. Where a law, regulation, court order, subpoena, or legal hold requires us to preserve information, we retain it for as long as the obligation remains in effect.

These retained records are access-controlled and used only for the purposes above. Once the applicable retention period ends and no other basis for keeping the record remains, we delete or de-identify it.

5. Children’s accounts

Accounts belonging to children under 13 are subject to additional protections, described in full in our Children’s Privacy Notice. A parent or legal guardian who provided consent for a child’s account may delete that account at any time, either in the App (Profile → Delete Account → confirm) or by contacting us at support@doublewingbison.com using the verification process in Section 2.

When you delete a child’s account, you are also revoking the consent you previously gave for the collection and use of that child’s personal information. After we process the deletion, we stop collecting personal information from that child through the account and remove the child’s ordinary profile and activity data, subject only to the same retained-records exceptions in Section 4 (for example, where a financial or legal obligation applies). If you wish to review or delete a child’s information before deleting the account, contact us and we will assist you.

6. Organization owners

If you are the owner of an organization, your account carries responsibilities to the organization’s members and to anyone who participated in its fundraising. To protect those people and keep the organization’s records intact, an owner cannot simply walk away. Before your account deletion can fully complete, you must do one of the following:

• Transfer ownership of the organization to another eligible member, who then assumes the owner role and responsibilities; or
• Disband or offboard the organization, resolving its outstanding fundraising activity as part of the process.

If the organization has fundraising activity, choosing to disband it places the organization into an offboarding state rather than closing it instantly. Offboarding only fully closes after all outstanding balances, refunds, disputes, and payouts have settled. This protects donors, members, and the organization itself: money in motion must reach the right place, refunds and disputes must be resolved, and payouts must complete before the organization is finished. Until offboarding is complete, some functions may be limited while settlement runs its course.

Even after an owner’s personal account is deleted, the organization’s financial history can survive — see Section 4. Retaining that history keeps the organization’s books complete and auditable and lets any later refund, dispute, or tax matter be handled properly. For help transferring ownership or offboarding before deleting your account, contact us at support@doublewingbison.com.

7. Subscriptions

Deleting your account does not automatically cancel a subscription billed through the Apple App Store or Google Play. Those subscriptions are managed by the app store, not by us, and will continue to renew and charge your store account until you cancel them separately through that store. To avoid an unwanted renewal, cancel your subscription in your Apple or Google account before or in addition to deleting your App account. For details on cancellation and renewal, see our Subscription Terms.

8. Deletion timeline and backups

In-app deletions begin immediately when you confirm. For email requests, we will acknowledge your request within a few business days and act on it after verification is complete. Once a deletion is processed, your account and ordinary profile data are removed from our active systems promptly.

Like most online services, we keep routine, encrypted backups for disaster recovery and business continuity. Deleted data may persist in those backups for a short period after it leaves active systems, and it is purged from routine backups on a rolling cycle as those backups age out and are overwritten. We do not restore deleted accounts from backups in the ordinary course, and any residual backup data is not used for any purpose other than recovery while it remains. The only data intentionally kept beyond this point is the limited set of retained records in Section 4.

9. How deletion relates to your privacy rights

Deleting your account is one way to control your personal information, but not the only one. Depending on where you live, you may have additional rights under applicable privacy laws — such as the right to access the information we hold about you, to correct it, to request its deletion, or to object to or restrict certain processing. The account-deletion process described here is offered to everyone and does not replace, limit, or waive any statutory right you may have. To learn more about those rights and the legal bases on which we may retain certain records even after deletion, review our Privacy Policy. To make a formal privacy-rights request rather than simply delete your account, contact us using the details below or through our Support page.

10. Contact us

If you have any questions about deleting your account or data, need help completing a deletion, or want to exercise a privacy right, please contact us:

• Email: support@doublewingbison.com
• Mail: Double Wing Bison Inc., 1318 Jackson Pike, Harrodsburg, KY 40330
• Support: Support

We handle deletion requests promptly and fairly, in keeping with this page and our Privacy Policy.